Job Description

Billing & Accounts Receivable Specialist

We are seeking a detail-oriented Billing & Accounts Receivable Specialist with 2+ years of experience to manage billing operations, customer billing inquiries, and administrative support. The ideal candidate will ensure timely and accurate invoicing, maintain billing records, support collections activities, and provide exceptional customer service while collaborating with internal teams.

Responsibilities

• Process all corporate and station-generated billing transactions and related documentation under the guidance of the Corporate Billing Supervisor and Controller.
• Prepare, review, and submit invoices accurately and on time.
• Manage all portal and Electronic Data Interchange (EDI) billing processes.
• Provide phone and customer support during regular business hours (Monday through Friday, until 5:00 PM).
• Respond to customer inquiries regarding Proofs of Delivery (PODs), supporting documentation, invoices, billing discrepancies, and rate-related questions.
• Investigate customer billing disputes and outstanding balances in collaboration with dispatch and operations teams, recommending appropriate actions such as collections, account closure, or revised payment terms.
• Generate and distribute weekly Unbilled Revenue Reports to all station locations and coordinate with managers to ensure timely follow-up. Escalate unresolved items to the Corporate Billing Supervisor.
• Maintain accurate filing of invoices, supporting documentation, payment records, and other billing-related files in both digital and physical formats.
• Ensure all billing records and administrative documents are organized, current, and compliant with company record-keeping standards.
• Provide general administrative and office support as needed.
• Perform other duties and special projects as assigned.

Qualifications

• 2+ years of experience in billing, accounts receivable, invoicing, or a related accounting/administrative role.
• Experience with customer service and handling billing inquiries.
• Familiarity with EDI and customer billing portals is highly preferred.
• Previous experience in transportation billing is preferred.
• Customer Service or Virtual Assistant experience supporting billing for a trucking/logistics company is also ideal.
• Must have an understanding on trucking/freight terminology.
• Strong attention to detail with excellent organizational and time management skills.
• Ability to investigate and resolve billing discrepancies efficiently.
• Proficient in Microsoft Office, particularly Excel, and accounting or billing software.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.

Skills

Tools/Platforms

Microsoft Office Suite Microsoft Excel Document Management Tools Billing Software Accounts Receivable Systems Accounting Software Customer Billing Portals Email Tools (Gmail/Outlook) Edi Billing Systems Crm / Customer Support Platforms

Common Methodologies/Frameworks

Customer Billing Support Record Keeping & Documentation Compliance Billing Operations Management Accounts Receivable Management Invoice Processing & Review Edi Billing Process Revenue Reporting & Reconciliation Billing Dispute Resolution Collections Support Process

General Skills

Financial Reporting Financial Systems Account Management Financial Data

Soft Skills

Problem Solving Attention to Detail Communication Time Management Active Listening Positive Attitude Team Collaboration Analytical Model Data Management Analytical Thinking

Education & Experience

Experience

2+ Years

Additional Requirements

Technological Requirements Windows Language English City/Province/Country Quezon City, National Capital Region (Metro Manila), Philippines

Compensation & Benefits

Salary

USD 5 - 6.5 Hourly

Working Hours

Monday 08:00 - 17:00 (Pacific/Easter) Tuesday 08:00 - 17:00 (Pacific/Easter) Wednesday 08:00 - 17:00 (Pacific/Easter) Thursday 08:00 - 17:00 (Pacific/Easter) Friday 08:00 - 17:00 (Pacific/Easter)

Job Tags

Hourly pay, Work at office, Remote work, Monday to Friday

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